Lead Access Management Specialist
hace 7 días
About the Role:
We are seeking an experienced Lead Access Management Specialist to join our dynamic support team. In this key leadership role, you will oversee the access management systems, ensuring secure and efficient access across various platforms. As a lead, you will drive initiatives to strengthen our security posture while managing a team responsible for handling access requests and troubleshooting issues.
Key Responsibilities:
- Lead and oversee the end-to-end access management process, ensuring compliance with security protocols and internal policies.
- Manage the onboarding process for new personnel, coordinating with HR to create and assign user accounts with appropriate access levels.
- Review job titles and match them to existing roles, determining appropriate tools and permissions.
- Supervise and handle role transfers, ensuring accurate updates to access levels and toolsets for employees moving into new positions.
- Administer, install, and troubleshoot Windows software and tools as needed.
- Maintain and update system records and access levels for relocated personnel or changing job requirements.
- Ensure prompt revocation of access for departing employees, managing termination requests securely and efficiently.
- Document processes, updates, and troubleshooting efforts clearly, ensuring a well-maintained knowledge base.
- Lead incident response efforts, including providing after-hours and weekend support based on the level of incident and operational demands.
Requirements & Qualifications:
To excel in this role, you should possess:
- +4 years of experience and proven leadership experience in access management or IT support, with a deep understanding of access control systems.
- Hands-on experience with ServiceNow ticketing systems.
- Proficiency in troubleshooting and resolving complex access management issues.
- Strong understanding of security protocols and compliance related to access management.
- Ability to manage desktop software licenses in line with company policies and contractual compliance.
- Experience with remote access tools such as VPN (WatchGuard Branch Office, WatchGuard SSL VPN) and Mobile Access.
- ServiceNow certification(s) is a plus.
- OKTA experience is highly desirable.
- Exceptional communication and interpersonal skills, with a strong customer service mindset.
- Strong problem-solving abilities, with a proven track record of managing pressure effectively.
- Adaptability and a continuous improvement mindset.
- Ability to lead and mentor a team, working collaboratively across departments and sharing knowledge effectively.
Why Lean Tech:
- Join a powerful tech workforce and help us change the world through technology.
- Professional development opportunities with international customers.
- Collaborative work environment.
- Career path and mentorship programs that will lead to new levels.
Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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