Senior Manager, Hr Data Management Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

Role Overview
As a Senior Manager, Hr Data Management, you will provide oversight and leadership to teams performing personal data, job data, position data, and org data changes. Your responsibilities will include measuring, planning, and implementing operational effectiveness plans to systems and processes, ensuring adequate resourcing, quality control, adherence to standard procedures, and service level agreements.


Key Accountabilities
- Lead and drive a customer-focused culture throughout your team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Ensure optimal efficiency to complete day-to-day transactional processing of employee data change requests in an accurate and timely manner.
- Oversee quality standards and control for data to ensure accuracy, timeliness, and completeness.
- Monitor performance of operations through analysis of regular reporting, use of internal and external controls, and customer-focused feedback mechanisms to ensure data and process compliance.
- Establish a culture of continuous improvement within the team and within the Operations group, with a focus on transferring learnings and opportunities across the department and leveraging other solutions to enhance efficiency.
- Actively seek opportunities to improve departmental effectiveness by identifying deficiencies and partnering with HR Data Management Managers, Director of Operations, Business HR Partners, and COEs to develop solutions.


Requirements
- Post-secondary degree in Business or Human Resources.
- Significant relevant experience in a customer-focused area or operations management.
- Experience coaching/leading teams.
- CHRP or CHRL designation is considered an asset.
- Deep understanding and knowledge of Bank policies and procedures.
- Strong knowledge of organizational structure and complexity.
- Knowledge of employee data administration and end-to-end processes.
- Deep understanding of HR policies and end-to-end processes.
- Proven teamwork capabilities.
- Strong relationship management and interpersonal skills.
- Attentive to details and deadlines; ability to manage multiple initiatives.
- Experience with transaction processing and data management.
- Experience in conflict/issue resolution.


Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.

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