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Customer Service Representative
hace 2 meses
Customer Service Role at Zoni Language Centers
We are seeking a skilled Customer Service Representative to join our team at Zoni Language Centers. As a key member of our support team, you will be responsible for delivering exceptional customer service to our students, faculty, and staff.
Your Key Responsibilities:
- Manage incoming support requests and collaborate with various departments to meet customer needs.
- Provide swift and effective solutions to technical and academic inquiries.
- Proactively follow up with students who have attendance concerns and offer support to improve their academic engagement.
- Address and resolve inquiries regarding class schedules, academic processes, and other related concerns in a timely and accurate manner.
What We're Looking For:
- Intermediate to advanced English proficiency.
- Strong technical and problem-solving skills.
- Customer service oriented.
- Team player in a dynamic, multicultural environment.
- Ability to work effectively in a remote setting.
- Experience in language education is a plus.
Conditions of Employment:
- Full-time employment.
- Fixed-term contract.
- Salary to be discussed.
- 2 vacancies available.
Requirements:
- Minimum 1 year of experience.
- Secondary education or higher.
- Gender: Any.
