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Client Support Specialist
hace 2 meses
Job Title: Client Support Engineer
Job Summary:
We are seeking a highly skilled Client Support Engineer to join our team at Anthology. As a Client Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer problems.
Key Responsibilities:
- Provide multi-level troubleshooting and technical support to customers via phone and email
- Work closely with customers to resolve complex technical issues
- Collaborate with internal teams to resolve customer problems
- Draft, review, and issue product bugs/fixes into the Knowledge Base Open Case
- Represent the Customer Support department in product meetings and reviews
- Manage technical contributions of other engineers assigned to the project
Requirements:
- Familiarity with programming in an object-oriented language, preferably Java
- Light experience with multiple computer operating systems like UNIX/Linux and Windows
- Light experience configuring multi-node environments that run enterprise-level applications
- Ability to configure and maintain a load balanced environment
- Understanding of overall application server maintenance including operating system installs and upgrades
- Familiarity with data structures and analysis and design of algorithms
- Working knowledge of software engineering principles, database design, and web application development (preferably in Java/JEE)
- Excellent analytical and problem-solving skills
- Solid oral and written communication skills and ability to work well in a team environment
- Fluency in written and spoken English at CEF B2 level or above
Preferred Qualifications:
- Knowledge of data networking including routers, configuration, and operation
- UNIX and Windows NT administration skills
- Basic knowledge of web technologies like HTML, CSS, JavaScript, and
- Knowledge of Struts, Tomcat, and Weblogic
About Anthology:
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
