Customer Service Representative

hace 4 días

Bogotá, Bogotá D.E., Colombia Charger Logistics A tiempo completo

About Charger Logistics

Charger Logistics is a world-class asset-based carrier with a strong presence across North America. With over two decades of experience providing top-notch logistics solutions, we have evolved into a leading transport provider, continuously growing and expanding our services.

We are an entrepreneurial-minded organization that fosters a culture of innovation and individuality. We welcome and support unique ideas and strategies, and we are seeking dynamic individuals with a passion for delivering exceptional customer service to join our team at our Bogota Office.

Key Responsibilities

  • Coordinate and track all shipping and handling requests with customers and suppliers in support of a customer-specific project.
  • Proactively identify shipments at risk of service failure and take control to ensure timely delivery.
  • Correctly troubleshoot and proactively resolve shipment discrepancies as needed.
  • Respond promptly to customer inquiries for information, including updates on orders, Proof of Delivery, and inventory cycle counts.
  • Investigate product overage, shortage, and damage; complete necessary documentation and manage customer response for handling the issue.
  • Notify the Operations Lead of all requested changes from the customer or a supplier regarding shipping, handling, or administrative items.
  • Develop and maintain a positive working relationship with all service providers.
  • Report customer feedback to the Logistics Project Lead, including any signs of customer dissatisfaction.
  • Accurately enter data into the transportation management system and maintain and generate required reports; properly process, audit, and file various documentation.

Requirements

  • At least 2 years of experience in Logistics, Transportation, or Distribution, with a solid understanding of customer service processes.
  • Advanced English Skills.
  • Strong organizational skills.
  • Experience with TMS systems is preferred.
  • Excellent communication and time-management skills.
  • Ability to multitask and prioritize efficiently in a fast-paced environment.
  • Proficient with Microsoft Office systems.
  • Ability to work independently and as part of a team.
  • High school diploma or GED equivalent is required.

Benefits

  • Career growth opportunities.
  • A comprehensive healthcare benefit package.
  • A highly competitive salary.

At Charger Logistics, we are committed to providing equal opportunities to all candidates and employees. We consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in our employees to provide the room to learn, grow, and work their way up. An entrepreneurial-minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you.

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