Customer Service Representative

hace 1 semana

Medellín, Antioquia, Colombia iQor A tiempo completo

Job Summary:

We are seeking a skilled Customer Service Call Center Agent to provide exceptional service to our clients’ customers via phone. The ideal candidate will be able to handle a high volume of inbound or outbound calls and create a positive experience for each caller.

Key Responsibilities:

  • Answer inbound calls and greet customers with a friendly and professional demeanor.
  • Place outbound calls and communicate with customers in a clear and concise manner.
  • Build strong relationships with clients, customers, and team members based on trust and reliability.
  • Meet or exceed call center metrics while providing excellent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver exceptional customer service through effective and timely resolution of customer inquiries and concerns.
  • Take an active role in educating customers about our clients’ products and services.

Requirements:

  • Ability to be empathetic and compassionate.
  • Ability to work independently and in a team environment.
  • Experience in a production environment.
  • Problem-solving skills.
  • Ability to maintain accuracy and production standards.
  • Physical attendance is essential to meet objectives.
  • Flexibility to work any shift, including nights and weekends.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasional exertion of up to 10 lbs. of force to push, pull, lift, or move objects. Visual acuity to perform activities such as preparing and analyzing data, and/or viewing a computer terminal. Ability to speak, listen, type, and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

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