Customer Service Representative

hace 5 días


Medellín, Antioquia, Colombia Solvo global A tiempo completo
Customer Service Representative

Solvo Global is revolutionizing the way North American companies engage with talented nearshore employees using AI-powered tools. Our company offers cost-effective remote talent across 50+ industry specialties to U.S. and Canadian businesses. We ensure seamless communication with employees fluent in English, matching the clients' time zone for optimal collaboration and oversight. With a focus on exceeding client expectations, Solvo aims to enhance productivity, adaptability, and deliver impactful results.

Job Summary

This is a full-time on-site role for a Customer Service Representative at Solvo Global in Medellin. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, managing customer service inquiries, and enhancing the overall customer experience on a daily basis.

Key Responsibilities
  • Provide exceptional customer support and ensure customer satisfaction
  • Manage customer service inquiries and resolve issues efficiently
  • Enhance the overall customer experience through proactive communication and problem-solving
  • Work collaboratively with cross-functional teams to achieve business objectives
Requirements
  • Customer Service Representatives, Customer Support, and Customer Satisfaction skills
  • Customer Service and Customer Experience expertise
  • Strong verbal and written communication skills
  • Ability to multitask and problem-solve efficiently
  • Experience in a similar role or customer-facing position
  • Attention to detail and empathy towards customers
  • Fluency in English (additional languages are a plus)
  • Experience with CRM software is advantageous
Industry

Business Consulting and Services

Employment Type

Full-time



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