Operations - Supervisor
hace 2 semanas
At Everise, we are committed to delivering exceptional customer experiences. As a Team Leader - Operations, you will play a crucial role in ensuring the success of our operations. This role involves supervising a team of associates and providing coaching and training to ensure they meet or exceed our standards.
Key Responsibilities
- Monitor and track associate performance based on Key Performance Indicators (KPIs) and provide feedback to ensure goals are met.
- Be a constant presence on the production floor, interacting with associates to ensure they are engaged in productive work and systems are functioning properly.
- Develop and implement action plans to address underperforming associates and ensure they meet client expectations.
- Resolve customer escalations and communicate effectively with contact center management, clients, and associates.
- Participate in associate selection and interviewing processes and provide on-the-job or up-training as necessary.
Requirements
- Bachelor's degree in a related field or equivalent combination of education and experience.
- Previous call center experience and supervisory or leadership experience are preferred.
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Excellent oral and written communication, organizational, and interpersonal skills.
- Schedule flexibility, analytical, and problem-solving skills, as well as the ability to multitask and function in a fast-paced environment.
We are seeking a motivated and experienced professional to join our team as a Team Leader - Operations. If you have the skills and motivation to succeed, we look forward to hearing from you.
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