Operations Supervisor
hace 3 semanas
The Lisinski Law Firm is seeking an experienced Operations Supervisor to oversee and manage production teams, ensuring the timely completion of immigration cases. The ideal candidate will have a strong attention to detail and ability to work under pressure, contributing to the firm's success in serving clients effectively.
Key Responsibilities
• Lead initiatives to support teams in meeting firm quality and output targets and case submission goals.
• Lead multiple groups to uniformity of processes, ensuring adherence to Standard Operating Procedures through leadership of Group Leads (GL) and Team Leads (TL).
• Lead multiple sections in implementing and tracking KPIs – Key Performance Indicators, including production, quality, and process time metrics.
• Lead multiple groups through continuous improvement efforts.
• Create and maintain SOPs to increase process stability and knowledge retention.
• Serve as a stakeholder for Project Managers assigned to your section.
• Support the creation and stabilization of projects.
• Support multiple sections in reaching TL review targets.
• Provide relief for GLs/TLs as needed.
• Train and develop new GL/TL and upkeep training materials.
• Handle HR issues for GL (performance improvement plans, time-off requests, feedback reviews, timecard reviews).
• Expose hiring needs, capacity issues, and support recruiting.
• Maintain daily huddles with GLs and ensure GLs are having daily huddles with TLs and raising issues.
Requirements
• 5-8 years of previous experience or bachelor's degree or HS Diploma/GED.
• Proficient in Microsoft Office programs and Outlook.
• High level of interpersonal communication skills across many social levels and cultures.
• Must have good time management and organization skills.
• High English proficiency required.
• LEAN manufacturing training preferred.
Reporting Relationship
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