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Salesforce Technical Operations Specialist

hace 4 semanas

Colombia Shorelight A tiempo completo
About Us

Shorelight is a pioneer in international education, revolutionizing the experience for students worldwide. Based in Boston, the company collaborates with top-ranked, nonprofit American universities to develop innovative programs and technology-driven services that empower talented students to thrive as global citizens.

The Role

We are seeking an experienced Salesforce Technical Operations Specialist to join our team. As a key member of our technical operations team, you will be responsible for ensuring that our Salesforce system is running efficiently and effectively, maximizing its features and benefits to meet business needs.

About the Job

This role involves working closely with internal stakeholders to understand their requirements and administer, support, and enhance the system accordingly. You will be the main point of contact for users, keeping current on new releases and AppExchange solutions, and promoting adoption. Your exceptional technical and troubleshooting skills, problem-solving abilities, and attention to detail will enable you to envision and implement continual process improvement and deliver high-level customer service.

Key Responsibilities:
  • Monitor, triage, and address incoming user requests using the IT Support Portal.
  • Identify technical challenges and troubleshoot issues by devising immediate and long-term solutions.
  • Configure and maintain custom objects, page layouts, data validation rules, flows, approval processes, and installed packages.
  • Facilitate data imports, database de-duping, and cleanups.
  • Manage the integration of connected applications and packages, including Marketo, Conga, Adobe Sign, In-house Admissions Portal, Formstack, and FormAssembly.
  • Engage with business stakeholders to gather and analyze requirements as well as propose solutions that leverage SFDC functionality.
  • Translate approved solutions into actionable deliverables within the respective systems, ensuring high levels of quality, accuracy, and process consistency.
  • Monitor Salesforce releases and efficiently deploy new features from testing to production.
  • Create and maintain user roles, profiles, and hierarchies.
  • Ensure data integrity and system security by continually adopting Salesforce best practices.
  • Monitor usage and provide guidance to users or groups needing assistance.
  • Develop and update process documentation and field maps.
About You

To succeed in this role, you should have 2+ years of Salesforce administration experience and hold the Salesforce Administrator ADM-201 certification. You should also have in-depth knowledge of the standard capabilities of SFDC, experience with SFDC integrations with external systems, and strong reporting background using standard reporting tools. Fluency in English is essential for this role, both written and spoken.

What We Offer

As a valued member of our team, you can expect a competitive salary of $85,000 - $110,000 per year, depending on your level of experience and qualifications. Shorelight is an Equal Opportunity Employer and offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.