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Customer Growth Chapter Lead

hace 1 semana

Bogotá, Bogotá D.E., Colombia Infobip A tiempo completo

At Infobip, we empower teams to drive innovation and excellence. Our collaborative environment fosters creativity, persistence, and a passion for shaping the future of global communications.

We're committed to aligning our customer growth strategy with business objectives, ensuring functional delivery at the LATAM level. This involves cascading company business objectives, working on customer growth strategy, and driving OKRs.

Scope & Responsibilities:
  1. Cascade company business objectives, work on customer growth strategy, and ensure functional delivery at the LATAM level (achieving business targets, team planning, alignment with departmental and company goals, cascading, and driving OKRs).
  2. Act as co-responsible, with regional & vertical management, for planning, budgeting, and profitability of the Customer Growth organization.
  3. Establish the most effective methodology, tools, and processes to manage customer activities (retention, adoption, satisfaction, advocacy, and expansion).
  4. Drive innovation, new practices, and process optimization (collaborates with all internal functions) to provide the best possible service to customers.
  5. Have an excellent overview of business, competition, and the latest industry trends.
  6. Accountable for the highest quality standards of the Customer Growth function.
  7. Ensure alignment with Regional/Global management and promote Customer Growth strategy while considering regional specifics.
  8. Proactively promotes Customer Growth function on a global level towards different stakeholders.
  9. Ensure alignment with company priorities, other departments, and stakeholders' needs.
  10. Encourage knowledge and best practices sharing within Customer Growth functions and across the company.
  11. Collaborate with top leadership of all Infobip functions to ensure world-class customer experience, achieving business goals and continuous process improvements.
  12. Nurtures relationships with key stakeholders from the customer and supplier side.
  13. In cooperation with Regional management, continuously develop and support leaders to achieve high productivity, engagement, and retention within teams.
  14. Conduct check-in meetings with the Customer Growth team to implement and adjust strategies.