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Scaling Customer Growth in LATAM

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Infobip A tiempo completo

As a Customer Growth Chapter Lead at Infobip, you'll play a crucial role in scaling customer growth in LATAM. We're looking for someone who can drive strategic alignment, lead high-performing teams, and promote our customer growth strategy globally.

Key Responsibilities:
  1. Define initiatives and projects that are priorities for the region with the SD and VP of revenue.
  2. Act as co-responsible, with regional & vertical management, for planning, budgeting, and profitability of the Customer Growth organization.
  3. Establish the most effective methodology, tools, and processes to manage customer activities (retention, adoption, satisfaction, advocacy, and expansion).
  4. Drive innovation, new practices, and process optimization (collaborates with all internal functions) to provide the best possible service to customers.
  5. Have an excellent overview of business, competition, and the latest industry trends.
  6. Accountable for the highest quality standards of the Customer Growth function.
  7. Ensure alignment with Regional/Global management and promote Customer Growth strategy while considering regional specifics.
  8. Proactively promotes Customer Growth function on a global level towards different stakeholders.
  9. Ensure alignment with company priorities, other departments, and stakeholders' needs.
  10. Encourage knowledge and best practices sharing within Customer Growth functions and across the company.
  11. Collaborate with top leadership of all Infobip functions to ensure world-class customer experience, achieving business goals and continuous process improvements.
  12. Nurtures relationships with key stakeholders from the customer and supplier side.
  13. In cooperation with Regional management, continuously develop and support leaders to achieve high productivity, engagement, and retention within teams.