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Technical Support Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

At Sutherland, we are a global team working together to create innovative solutions. Our diverse workforce has thrived in an environment of varied thought, experience, and background. We celebrate our diversity and value it highly.

We offer an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Key Responsibilities
  • Provide prompt and professional technical assistance to users, utilizing remote support tools.
  • Detect and resolve issues related to application functionality, device compatibility, and basic networking concepts.
  • Collaborate with the development team to report bugs and ensure timely resolution for technical problems.
  • Maintain extensive knowledge of our products, including new features and updates.
Qualifications
  • Proven experience as a Technical Support Representative or similar role, preferably in an education technology environment.
  • Strong understanding of troubleshooting, device configuration, and basic networking principles.
  • Proficiency in using Zendesk and remote support software.
  • Excellent communication skills, both verbal and written, with the ability to explain complex concepts simply.
  • Strong problem-solving skills and ability to work under pressure to meet deadlines.
  • Familiarity with various operating systems (Windows, macOS, iOS, Android) and web browsers.
  • Patience, empathy, and positive attitude when dealing with users of varying technical proficiency.