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Customer Service Representative
hace 1 semana
Customer-Facing Role:
We are seeking a highly skilled and experienced Client Experience Representative to join our team. As a customer-facing representative, you will be responsible for delivering exceptional customer service and support to our clients. Your primary goal will be to build strong relationships with our clients, understand their needs, and provide tailored solutions to meet their requirements.
Key Accountabilities:
- Provide expert-level customer support through multiple channels, including phone, email, and chat.
- Analyze customer feedback to identify areas for improvement and implement changes to enhance the overall customer experience.
- Develop and maintain knowledge of our products and services to effectively communicate their value to customers.
- Collaborate with internal teams to resolve customer issues and ensure seamless delivery of our services.
- Maintain accurate records of customer interactions, including complaints, suggestions, and feedback.
Essential Skills:
- Minimum 2 years of experience in customer-facing roles, preferably in a logistics or waste management context.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Proven problem-solving skills, with the ability to navigate complex customer issues.
- Strong analytical skills, with the ability to gather and analyze customer feedback.
- Ability to work in a fast-paced environment and adapt to changing priorities.
