Senior R2P Operations Specialist

hace 7 días


Bogotá, Bogotá D.E., Colombia Kenvue A tiempo completo

Kenvue Overview

Kenvue is a global company built on over a century of heritage and rooted in science. We're the house of iconic brands, including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love.

We're committed to delivering the best products to our customers, and we're passionate about insights and innovation. Our global team is made up of 22,000 diverse and brilliant people who share this commitment.

The Role

The R2P E2E Senior Analyst plays a crucial role in ensuring efficient and high-quality customer service while resolving inquiries across various communication channels. This position demands a deeper focus on process optimization, escalation handling, training, and cross-functional collaboration.

Responsibilities

  • Customer Support & Advance Issue Resolution: Provide high-level customer support via phone calls, emails, and chat, ensuring professional and timely resolutions.
  • Process Optimization & Strategic Initiatives: Utilize case management system and telephony tools for customer interactions and issue tracking. Evaluate and enhance operational workflows, implementing best practices for increased efficiency.
  • Training & Communication: Apply training programs for new hires and junior analysts, ensuring consistent knowledge transfer. Maintain clear, concise, and empathetic communication tailored to each employee/supplier's needs.

Qualifications

  • Bachelor's degree in Business Administration, Engineering, or Accounting
  • Conversational Portuguese B2
  • 3+ years of experience in Procurement, Finance or Shared Services, with a focus on R2P Processes
  • Strong problem-solving and analytical skills
  • A genuine passion for providing exceptional customer service
  • Exceptional written and verbal communication skills
  • Strong interpersonal skills, fostering effective collaboration


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