Operations Management Specialist

hace 4 semanas

Colombia Premier Media A tiempo completo
About the Role

As the Operations Manager at Premier Media, you will be responsible for streamlining and optimizing our diverse operational functions. This includes overseeing technological frameworks, enhancing human resources processes, and ensuring fiscal and legal compliance. You will collaborate closely with department leads to foster operational efficiency and culture, directly impacting the growth and success of our e-commerce community.

Key Responsibilities
  1. Operational Systems Management: Oversee and enhance all operational systems, including technology infrastructure, software tools, APIs, databases, and data collection processes. Ensure these systems support the organization's needs effectively and efficiently.
  2. Technical Team Leadership: Coordinate with technical teams to ensure seamless integration and optimal performance of technological operations, from mobile and web platforms to backend infrastructure.
  3. Human Resources Process Management: Streamline HR processes such as onboarding, recruitment, employee reviews, and team satisfaction assessments. Ensure a productive and positive work environment for all team members.
  4. Financial and Legal Oversight: Manage the organization's bookkeeping and accounting practices to track performance, set budgets, and ensure fiscal success. Oversee legal matters to protect the entity and maximize its value.
  5. Content Management and Program Development: Supervise the creation and management of content, ensuring it aligns with organizational goals. Lead initiatives for member engagement and retention, adapting and creating programs as needed.
  6. Strategic Planning and Execution: Develop and implement strategic plans across operational domains, aligning with the organization's long-term vision and immediate goals.
  7. Performance Metrics and KPI Oversight: Establish, monitor, and report on key performance indicators for operational success, ensuring continuous improvement in operational efficiency.
  8. Standardization and SOP Development: Create and maintain Standard Operating Procedures (SOPs) for all operational activities, ensuring consistency, quality, and compliance.
About You

We are seeking a highly skilled and experienced Operations Manager to join our team at Premier Media. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our business processes and systems. You will work closely with department leads to develop and implement strategic plans, manage operational systems, and oversee human resources processes.

Requirements
  1. Technical Proficiency and Operations Management: Proven experience in overseeing operational systems, particularly those involving technology infrastructure, software tools, and data management. Experience in community or people management is a plus.
  2. Educational Background: Bachelor's degree in Business Administration, Operations Management, Information Systems, or a related field. A Master's degree or additional qualifications in operations or technology management are advantageous.
  3. Exceptional Communication Skills: Strong verbal and written communication abilities, essential for coordinating with diverse teams and effectively conveying information across various departments.
  4. Strategic Leadership and Relationship Building: Demonstrated ability to lead cross-functional teams and build strong relationships, both internally and externally, to foster a collaborative working environment.
  5. Advanced Proficiency in Digital Tools: Skilled in using advanced project management software, CRM tools, and other relevant digital platforms to streamline operations and enhance efficiency.
  6. Independent Initiative and Team Collaboration: Capable of working independently with a proactive approach, while also collaborating effectively within a team setting. Demonstrated skills in organizational and management abilities.
  7. Flexibility and Adaptability: Willingness to travel as required for business, operational, and industry events. Ability to adapt to changing operational needs and environments.

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