Intake Operations Coordinator
hace 1 semana
We are seeking bilingual candidates to join our dynamic team as Intake Operations Coordinators.
Job Summary: We are looking for a detail-oriented and efficient individual who can handle high volumes of incoming and outgoing calls with professionalism and accuracy. The ideal candidate will have experience working in a high-volume call center environment and be able to manage both incoming and outgoing calls effectively.
About Bruntwork: Bruntwork is a dynamic organization that values teamwork and collaboration. As an Intake Operations Coordinator, you will play a crucial role in ensuring smooth and timely processing of client intakes.
Responsibilities:
- Handle a high volume of incoming and outgoing calls with professionalism and efficiency
- Complete intake questionnaires with callers, gathering relevant information to assess eligibility
- Sign up qualified clients over the phone, ensuring all required documentation is accurately completed
- Provide excellent customer service while addressing client inquiries and concerns
- Maintain detailed and accurate records of interactions in the system
- Collaborate with the team to ensure smooth and timely processing of client intakes
Qualifications:
- Bilingual in Spanish and English (required)
- Previous experience in a high-volume call center environment is preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to handle sensitive information
- Ability to multitask and work efficiently under pressure
- Strong computer skills and proficiency in using CRM software or similar tools
Estimated Salary: $42,000 - $60,000 per year, depending on experience. This is a freelance position, and we offer independent contractor perks such as HMO coverage for eligible locations and permanent work from home opportunities.
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