Senior Business Operations Specialist

hace 6 días


Bogotá, Bogotá D.E., Colombia Pearl A tiempo completo

Job Overview:

We are seeking a highly skilled Senior Business Operations Specialist to join our team at Pearl. In this role, you will be responsible for optimizing business operations, managing customer fulfillment logistics, and leading special projects. You will ensure efficient data management, enhance service quality, and engage with a network of technicians, all while contributing to the company's growth.

About the Company:

Our client is an e-commerce leader specializing in luxury home products, from hot tubs to saunas. They aim to build the largest network of independent service technicians in the U.S., focusing on exceptional service and customer satisfaction.

Key Responsibilities:

  • Data Management
    • Plan and collect data, analyze trends, and ensure accurate documentation.
    • Maintain clear, accessible company documentation for new hires.
  • Operation Management
    • Optimize internal processes and address operational bottlenecks.
    • Act as a strategic partner to drive growth and profitability.
  • Customer Fulfillment Logistics
    • Handle financial transactions, coordinate deliveries, and oversee installation.
    • Communicate effectively with partners and customers.
  • Tracking and Solving Customer Issues
    • Address customer issues with spa products, manage payments, and ensure service quality.
    • Maintain proficiency in all product offerings.
  • Special Projects
    • Plan and execute new initiatives, including retail expansions and brand launches.
  • Technician Community Management
    • Identify, attract, and engage with technicians, ensuring their satisfaction and reliability.
  • Research
    • Conduct research to establish a strong logistics framework and identify top service technicians.

Requirements:

To be successful in this role, you must have expertise in systems management, data analysis, and automation. You should be passionate about using data to solve business problems and tell compelling stories. Proven ability to identify and automate inefficiencies is also essential. Up-to-date knowledge of the latest software tools and quick learning skills are a plus. Strong verbal and written communication skills in English are required, along with an entrepreneurial mindset and a desire to grow within a fast-paced startup.

Estimated Salary Range: $24,000 - $32,000 per year, depending on experience and skills.



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