Quality Assurance Specialist

hace 2 semanas


Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

About TaskUs:

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of highly skilled professionals.

Our Culture:

We pride ourselves on our People First culture, which has enabled us to expand our workforce to over 45,000 employees globally. With a presence in 23 locations across 12 countries, including the Philippines, India, and the United States, we offer a unique opportunity for professionals to join a dynamic and inclusive team.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We also provide opportunities for professional growth and development, as well as a commitment to diversity, equity, and inclusion. Our team is passionate about delivering exceptional results and making a positive impact on our clients and the community.

Job Summary:

The Quality Analyst is responsible for creating and executing a comprehensive test plan to ensure the quality of our clients' digital products and services. This includes developing quality metrics, auditing calls and interactions, and coaching agents for performance improvement. The ideal candidate will have a strong background in quality assurance, excellent analytical and problem-solving skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Audit calls and interactions to ensure quality standards are met
  • Develop and implement quality metrics to measure performance
  • Coach agents for performance improvement and provide feedback
  • Participate in strategic projects to improve quality and efficiency
  • Identify and escalate potential quality issues
  • Collaborate with team members to achieve quality goals

Requirements:

  • Bilingual in English and Spanish with a minimum B2 proficiency
  • At least 2 years of experience in quality assurance or a related field
  • Basic Excel and Google Sheets skills
  • Problem-solving skills and attention to detail
  • Ability to work effectively in a team environment

What We're Looking For:

We're looking for a highly motivated and detail-oriented Quality Analyst to join our team. If you have a passion for quality assurance and a strong background in analytics, we encourage you to apply. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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