Customer Success Team Member
hace 6 días
At LatamCent, we are seeking a skilled Customer Success Specialist to play a crucial role in ensuring our customers achieve maximum value from our platform.
About the Role:
- Engage with customers to guide them through important platform activities and ensure their ongoing success with our solutions.
- Build and maintain strong relationships with customers, ensuring they are actively using the platform and adopting key features.
- Proactively address customer issues and roadblocks, helping them overcome challenges in using the platform.
- Drive customer outcomes by ensuring customers update their App Catalog with crucial details, including assigning app owners, tagging vendors, and maintaining accurate renewal dates.
- Regularly interact with stakeholders at customer organizations to ensure they are fully leveraging the platform.
- Collaborate with internal teams, including product development, data engineering, and renewal experts, to deliver a fantastic customer experience.
- 3+ years of relevant work experience.
- Near-native to Native English skills.
- Availability to work US East Coast hours (approximately 9am - 5pm EST).
- Experience interacting with customers over phone and Zoom.
- Attention to detail, as responsible for ensuring customers are correctly utilizing the platform.
- Tech-savviness or a willingness to learn tech skills.
- Salary: $3k-$3.5k monthly.
- Benefits: Unlimited PTO, trainings, and growth opportunity.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity employer.
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