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Account Growth Specialist
hace 2 semanas
Drive Business Value and Outcomes
We are seeking a highly motivated Account Growth Specialist to join our team. In this role, you will be responsible for driving ongoing business value and outcomes for our customers, ensuring their satisfaction, success, and retention.
Key Responsibilities
- Develop and implement strategic plans to drive business growth and expansion.
- Collaborate with cross-functional teams, including Sales, Pre-Sales, and Customer Success, to ensure alignment and effective execution.
- Use data and analytics to measure and monitor customer usage, health, and engagement, and proactively identify opportunities to enhance the customer experience.
- Manage and coordinate the new customer onboarding process, ensuring timely and seamless integration into our ecosystem.
- Provide sales enablement support and promote ongoing business development opportunities.
- Help drive the Voice of Customer program and supplement it with internal surveys to capture holistic feedback on the overall SaaS experience.
- Conduct data-driven analyses to determine prioritization of communication and activities, such as soon-to-expire or unsupported software versions, reminder emails for important next steps or actions required, helpful resources, and lessons learned.
- Serve as the primary point of contact and escalation point internally and for the customer.
Education and Experience
- Bachelor's degree in business, marketing, or engineering.
- 2-3 years of experience in Customer Success, Inside Sales, Marketing, or Communications.
- Strong project management skills and ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships and influence others.
- Knowledge of engineering, oil, and gas industry preferred.
- Proficiency with Microsoft Office tools.
- Experience using CS platform (Gainsight) preferred.
