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BPO Director of Operations

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Motum A tiempo completo

Motum BPO connects top LatAm talent with US companies, building high-performing remote teams at scale. We specialize in fast, high-volume hiring for the BPO industry, helping businesses grow while empowering professionals with great opportunities.

About the Role:

We are seeking a Director of Operational Excellence with native-like English proficiency and a proven track record in the BPO industry, specifically in Latin America. This role will oversee the operational performance of multiple departments, including Talent Acquisition, People Operations, Onboarding, Billing, and overall business operations.

The ideal candidate will be a results-driven, innovative, and proactive leader who can drive efficiency and success across departments.

Key Responsibilities:

  • Develop and implement operational strategies to achieve business objectives and client expectations.
  • Lead cross-functional teams to design and implement scalable operational systems and processes.
  • Foster strong relationships with internal and external stakeholders to ensure seamless operations.