Director of Operations
hace 2 semanas
We're a fast-paced team. As a business, we help U.S. companies grow top-tier offshore talent across sales, marketing, and operations.
We're scaling rapidly and are looking for a Director of Operations to help us move smarter, scale faster, and prepare for the next phase of growth. This is a high-impact role, and you'll be reporting directly to our CEO.
In this role, you'll be in charge of day-to-day operational oversight, managing the teams in charge of recruiting ops, tracking operational metrics, AR/AP, and bookkeeping, as well as strategic financial leadership alongside a bookkeeping team and a fractional CFO. This is perfect for someone who's excelled in an ops role at a B2B company, has touched finance, and is now ready to lead company-wide operations.
The Role
You'll serve as a key partner to the CEO, owning our operational health while ensuring that our finances run smoothly. You'll manage a team of 5 direct reports, who manage another 15. Your goal is to help leadership make smarter decisions through data, planning, and streamlined processes. This is a job for someone who wants to one day become a COO, whether here or elsewhere.
What You'll Do
Operational Oversight
- Oversee Recruiting operations, driving process efficiency and alignment with account management.
- Lead project management for process improvements, tool rollouts, and automation initiatives.
- Develop, document, and improve internal processes across teams to support efficient, scalable growth.
- Build and maintain business dashboards to track recruiting, financial, and operational KPIs.
- Collaborate cross-functionally with Sales and Marketing to align on growth strategy, forecasting, and operational capacity.
- Automate and streamline workflows using Zapier, HubSpot, ClickUp, and Slack.
Financial Leadership
- Own budgeting and forecasting, building models that support growth, profitability, and efficiency.
- Manage the Bookkeeping and AR/AP team, ensuring accurate invoicing, collections, and clean financials.
- Lead pricing strategy, evaluating cost structures, market trends, and margin opportunities — collaborating with a fractional CFO, when needed.
- Analyze cost drivers and ROI across teams and tools; recommend optimizations to improve margins.
- Review and interpret monthly financials (bookkeeping handled by your team); deliver insights to leadership.
- Build dashboards in Google Sheets/Excel for real-time visibility into revenue, expenses, and performance.
Who You Are
- 5-8 years of experience with at least 3 years in a B2B company where you managed an operations team, with at least 5 direct reports and 10 indirect reports.
- At least 2 years of experience working in or touching finance.
- Proficient in financial modeling and forecasting; expert-level in Google Sheets/Excel.
- Tech-savvy — you've worked with HubSpot, ClickUp/Asana, Zapier, and similar tools.
- A strategic thinker and hands-on doer — you see the big picture but aren't afraid to get into the weeds.
- Excellent communicator who can present operational and financial insights clearly and concisely.
- You've worked in recruiting/staffing, SaaS or B2B services.
- You're excited to take a cognitive exam in math, verbal, and attention to detail.
- You speak quickly. This is non-negotiable.
Why You'll Love It Here
- Fully remote, fast-paced, and innovative team.
- Own both operations and finance in a growing, forward-thinking company.
- Clear path to COO for the right person.
- Autonomy to lead strategy, streamline systems, and make a real impact.
- A collaborative, supportive culture where your leadership shapes our path.
- Work with very fast people every single day.
This is a job for a very smart, hard-working person who considers themselves to be an A-player and only wants to work with A-players. This sounds very douchey to write down in a job description, and yet, here it is.
Application Process:
To be considered for this role these steps need to be followed:
- Fill in the application form.
- Record a video showcasing your skill sets.
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