Head of Remote Operations
hace 6 días
We are looking for a highly experienced Director of Operations to lead our BPO operations team. As a seasoned professional in the BPO industry, you will be responsible for overseeing the performance of multiple departments, including Talent Acquisition, People Operations, Onboarding, Billing, and general operations.
You will develop and implement operational strategies to ensure the company meets its business objectives and client expectations. This role requires strong leadership skills, with the ability to motivate and guide department directors to achieve their targets and KPIs.
As a key member of our leadership team, you will work closely with the C-suite to align operational goals with the company's overall vision and strategy. You will also be responsible for creating and maintaining detailed operational reports, providing insights and recommendations to the C-suite.
Key Requirements:- Experience: 10+ years in operations management within the BPO industry
- Leadership Skills: Strong team management abilities, high emotional intelligence, and capacity to build strong stakeholder relationships
- Technical Skills: Expertise in operational systems, process optimization, and data analytics
- Communication Skills: Native-like English proficiency (C2) with exceptional written and verbal skills
We offer a competitive compensation package, opportunities for growth and development, and a dynamic work environment. If you are a results-driven, innovative, and proactive individual with exceptional leadership skills, we encourage you to apply.
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