Director of Operations

hace 6 días

Bogotá, Bogotá D.E., Colombia Lean Solutions Group A tiempo completo
BPO Experience is a MUST.

Talent Acquisition Manager | Psychologist

The Operations Director holds a critical and influential position within the organization, responsible for crafting and executing comprehensive strategic plans that address the unique needs and ambitions of our clients. This role ensures alignment with the overarching company objectives while promoting sustainability and operational efficiency. The Senior Director meticulously analyzes potential risks, devises robust mitigation strategies, and fosters deep, enduring relationships with clients to guarantee exceptional satisfaction with the services provided.

Responsibilities are as follows and not limited to:

1. Oversee and ensure seamless day-to-day operations within assigned clients while optimizing processes to efficiently meet client needs.
2. Collaborate with Managers, Senior Managers and Directors to implement account strategies and resolve operational challenges.
3. Identify, develop, and execute process improvements to boost productivity and quality in account operations.
4. Monitor key metrics to evaluate operational performance and make necessary adjustments to achieve targets.
5. Coordinate cross-departmental efforts to support and enhance account objectives.
6. Address and resolve escalated client concerns promptly, maintaining robust relationships and ensuring business retention.

Skills and Knowledge:

1. Educational background in any Business or Administrative career.
2. Advanced English level C1 (conversational and written).
3. Intermediate to advanced Excel knowledge (Required).
4. Experienced in BPO operations management or leadership positions for over 4 years.
5. Exceptional record in client and staff handling.

Seniority level

Director

Employment type

Full-time

Job function

Management, Business Development, and Administrative

Industries

Outsourcing and Offshoring Consulting

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