Cloud Support Manager for Enterprise Customers
hace 5 días
About Amazon
At Amazon, we believe that world-class support is critical to customer success. Our team interacts with leading companies and helps them build mission-critical applications on top of our services.
The Role
We are seeking an experienced Cloud Support Manager to join our AWS Global Support team. The ideal candidate will have a background in technical teams management, excellent communication skills, and experience working with external enterprise customers.
Key Responsibilities:
- Manage assigned Enterprise accounts and oversee support cases.
- Engage with key customers and understand the issues they face.
- Advocate for customer features and requirements within Amazon.
- Participate in customer meetings and use key customer resolution tools to facilitate rapid resolution.
- Partner with customers, stakeholders, engineers, and other teams to determine which support activities move forward.
- Define metrics to measure team progress, customer experience, solution quality, and operational excellence.
Requirements:
- Bachelor's degree in Information Science/IT, Computer Science, Engineering, Mathematics, Physics, or a related field.
- 4+ years managing technical teams.
- Able to communicate fluently in English, within technical and business settings.
Salary Range:$120,000 - $180,000 per year
About the Team: Sales, Marketing and Global Services (SMGS) drives revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including the public sector.
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