Cloud Support Manager for Enterprise Customers

hace 5 días


Bogotá, Bogotá D.E., Colombia Amazon A tiempo completo

About Amazon

At Amazon, we believe that world-class support is critical to customer success. Our team interacts with leading companies and helps them build mission-critical applications on top of our services.

The Role

We are seeking an experienced Cloud Support Manager to join our AWS Global Support team. The ideal candidate will have a background in technical teams management, excellent communication skills, and experience working with external enterprise customers.

Key Responsibilities:

  • Manage assigned Enterprise accounts and oversee support cases.
  • Engage with key customers and understand the issues they face.
  • Advocate for customer features and requirements within Amazon.
  • Participate in customer meetings and use key customer resolution tools to facilitate rapid resolution.
  • Partner with customers, stakeholders, engineers, and other teams to determine which support activities move forward.
  • Define metrics to measure team progress, customer experience, solution quality, and operational excellence.

Requirements:

  • Bachelor's degree in Information Science/IT, Computer Science, Engineering, Mathematics, Physics, or a related field.
  • 4+ years managing technical teams.
  • Able to communicate fluently in English, within technical and business settings.

Salary Range:$120,000 - $180,000 per year

About the Team: Sales, Marketing and Global Services (SMGS) drives revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including the public sector.



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