Help Desk Specialist for IT Infrastructure Management

hace 1 mes


Bogotá, Bogotá D.E., Colombia Cognizant A tiempo completo

Cognizant: A Leading IT Services Company

We are seeking a highly skilled Desktop Support Analyst to join our team.

About the Role

As a Desktop Support Analyst, you will play a critical role in ensuring the smooth operation of our IT infrastructure. Your primary responsibilities will include:

  • Providing technical support for desktop environment, including deployment and maintenance of hardware and software components.
  • Troubleshooting incidents and requests from end-users.
  • Managing IT asset lifecycle, including coordination with vendors, secure storage, and disposal.
  • Coordinating cable patches and ensuring network connectivity.
  • Advanced troubleshooting capabilities for AV devices.

Requirements

To be successful in this role, you should have:

  • Experience in supporting manufacturing/lab IT systems and IT devices.
  • Basic knowledge of network devices and GMP/GxP.
  • Intermediate English proficiency.

What We Offer

We offer a competitive salary range of $55,000 - $75,000 per annum, depending on experience and qualifications. In addition, you can expect a comprehensive benefits package, opportunities for career growth and development, and a dynamic work environment.



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