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Global CxO
hace 2 meses
We are seeking a highly skilled and experienced professional to join our team as a Global CxO - CC Lead Analyst. This role will play a critical part in supporting the Global Consumer Care organization at the Global, Regional, and Market levels.
Key Responsibilities- System Support and Coordination
The successful candidate will be responsible for coordinating the day-to-day system support activities for the Global Consumer Care organization. This will include supporting software-as-a-service (SaaS) releases, processes to deliver efficient, accurate, consistent, and effective solutions to business problems, and the implementation and maintenance of systems and processes that enable social media management.
Process Optimization and ImprovementThe Global CxO - CC Lead Analyst will be responsible for performing periodic system review activities, following and optimizing processes defined in Standard Operating Procedures (SOPs) and Work Instructions (WIs), and executing tasks related to global and regional projects.
Collaboration and PartnershipThe successful candidate will partner with Privacy, Corporate Technology (CT), and other cross-functional partners to implement, maintain, and standardize the Tier 1 processes required to comply with Data Subject Rights (DSR) defined within Local Privacy Regulations across multiple countries.
Subject Matter ExpertiseThe Global CxO - CC Lead Analyst will build subject matter expertise of social media and privacy systems and processes, enabling the execution of social media activities across Kenvue-sponsored social media presences supported by Consumer Care and support other systems and digital communication channels utilized by Consumer Care to deliver meaningful and engaging consumer experiences.
Requirements- Education and Experience
A Bachelor's degree in Business or Technology is required, along with a minimum of 5-7 years' experience in senior/supervisory roles in call centers/customer service environments, with direct experience in healthcare industry call centers required.
Skills and QualificationsThe successful candidate will have a strong understanding of tools that enable social media engagement and publishing, as well as contact center operations and contact management systems. They will also have creative and positive problem-solving skills, demonstrated critical thinking skills, and strong leadership skills, able to direct individuals in the context of project-related activities.
Desired QualificationsDirect experience in healthcare industry call centers, experience with Sprinklr and Salesforce applications, and established understanding of OneTrust, Jira, or similar technologies are all desirable qualifications.
What We Offer- Competitive Compensation and Benefits
We offer a competitive salary and benefits package, including paid company holidays, paid vacation, volunteer time, and more.
Learning and Development OpportunitiesWe are committed to the growth and development of our employees, offering learning and development opportunities to help you succeed in your career.
Employee Resource GroupsWe have a diverse and inclusive work environment, with employee resource groups that support and celebrate our employees' unique backgrounds and perspectives.
Kenvue is proud to be an Equal Opportunity Employer, committed to diversity, equity, and inclusion in all aspects of our business. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results in a dynamic and fast-paced environment.
