Messaging Routing Engineer

hace 1 mes

Bogotá, Bogotá D.E., Colombia TeleSign A tiempo completo
About the Role

We are seeking a highly skilled Messaging Routing Engineer to join our team at TeleSign. As a key member of our Messaging Operations team, you will play a critical role in ensuring the reliability and performance of our messaging platform.

Key Responsibilities
  • Develop and maintain a deep understanding of TeleSign's underlying routing logic and vendor dependencies.
  • Advanced troubleshooting of message delivery and customer-based routing escalations.
  • Work with teams to proactively identify service-impacting issues at the correct aggregation level and adjust customer routing profiles to ensure continuous delivery.
  • Reactively work with our customer-facing teams on vendor-related customer escalations that require routing-related remediation.
  • Monitor and analyze quality of existing routes (e.g., deliverability, completion, and latency) and customer traffic (e.g., restricted destinations, peak traffic) while keeping QoS on expected levels.
  • Troubleshoot and work with suppliers on issues noticed related to latency or delivery.
  • Discover, test, and document features of providers and routes.
  • Keep operator data up to date.
  • Objectively define a baseline of routing-related processes and procurement procedures.
  • Identify processes in need of optimization or automation.
Requirements
  • Higher education Computer Science degree or equivalent on-the-job experience required.
  • At least 1 year of experience working in the SMS industry is required.
  • Fluent in English, verbal and written.
  • Comfort speaking with all levels of the organization and acting as a subject matter expert for messaging operations best practices, given industry requirements.
  • Basic knowledge of SQL.
  • Advanced knowledge of MS Excel (pivot tables, data visualization, and analysis).
About TeleSign

TeleSign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.

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