Product Advocate Travel Expert
hace 1 mes
Company Overview:
At Amadeus, we're shaping the future of travel and delivering innovative solutions to the industry. As a Product Advocate for our Customer Care Center, you'll be part of a talented team that's dedicated to providing exceptional support to our customers.
About the Role:
We're looking for an experienced professional to join our team as a Product Advocate in the Customer Care Center. In this role, you'll provide first-line functional & technical support to Cytric customers and colleagues from other departments.
You will require working with applications as well as infrastructure components to undertake analysis, diagnosis, and resolution of end-user incidents, which may range from simple cases to more complicated technical issues. While investigating any Cytric related incidents, you will closely collaborate with various departments such as Customer Advocates or the development team.
Your Key Responsibilities:
- Provide prompt assistance in the area of customer care by acting as the point of contact for customers and colleagues, providing support & consultation as SME through phone, emails & chat in case required
- Deep dive into the specifics of Cytric and other applications, to provide the best support to our customers & colleagues
About You:
We're looking for someone with excellent communication skills, a strong understanding of the Travel/Tourism Business, and previous work experience in Customer Service or similar field. Your experience working with Cytric, ideally in Cytric support or implementation, is a plus.
What We Offer:
We offer a competitive remuneration package including salary, bonus, equity, and benefits. Our flexible working model allows you to work from anywhere: onsite, hybrid or fully remote. You'll also have access to online learning hubs packed with technical and soft skills training, enabling you to develop and grow within the company.
Why Choose Us?
At Amadeus, we value diversity, inclusivity, and innovation. We foster a caring environment that supports your career and personal growth. Join us and become part of a global community that powers the future of travel and delivers outstanding results.
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