Network Operations Centre Infrastructure Specialist

hace 1 mes

Tocancipá, Colombia The Workshop A tiempo completo

The Workshop is a tech company that develops intuitive software for the online gaming industry.

Our motto is to move Fearlessly Forward together.

Coperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.

We value our customers' privacy, data sovereignty and security. We offer our clients a number of products and services including Cloud (IaaS, PaaS and SaaS), co-location in our own data centres and many other 'as a' services.

As a Network Operations Centre Engineer, you will be responsible for monitoring, maintaining and troubleshooting the network and infrastructure components within a data centre environment spread across multiple sites.

Key Responsibilities
  • Proactive monitor the data centre network, servers, storage and other critical infrastructure components and support of the production and non-production environments.
  • Respond promptly to system alerts, alarms, service degradation and incidents, diagnosing and resolving issues to minimize downtime.
  • Develop processes and procedures, documentation as necessary to provide Service Excellence.
  • Document incidents, actions taken and resolutions in a detailed and timely manner.
  • Conduct routine maintenance tasks on data center hardware, including servers, switches, routers, and storage systems.
  • Perform firmware and software upgrades to ensure systems are running on the latest, secure versions.
  • Collaborate with other teams for scheduled maintenance activities.
  • Maintain a good standard of providing information internally when it comes to ongoing issues.
  • Detect, analyse and respond to systems and security incidents.
  • Maintain and suggest improvements to the incident and problem processes.
  • Acts as a focal point for outages until restoration.
  • Maintain, escalate and update NOC related tickets.
  • Collaborate with other teams, including IT, network, systems and security, to ensure seamless operation of data centre services.
  • Deliver on KPI's set internally as well as adhere to SLA's with regards to service delivery to other departments.
  • Direct contact with Service Providers and third parties.
  • Using ITIL Best Practice to handle service requests, incidents and change requests.
  • Create new and update existing knowledge base articles.
  • Participate in a 24x7 shift rotation, with availability to work in shifts including nights and weekends.
About You
  • Bachelor's degree in Information Technology, Computer Science or any other related fields.
  • Excellent communication skills in English, needed for delivery of information both to technical and non-technical teams.
  • Proven experience in a NOC or call centre environment.
  • Customer Focus, with effective communication skills and the ability to work collaboratively in a team environment.
  • Highly motivated, positive attitude, eager to learn new skills and technologies.
  • Knowledge of standard hardware and software.
  • Experience supporting IT equipment or related technology.
  • Experience with monitoring tools.
  • Experience working in production / non-production environments / mission-critical 24x7x365 data centre environment.
  • Excellent troubleshooting and problem-solving skills.
  • Proactive approach to spotting problems, areas for improvement and performance bottlenecks.
  • Knowledge of networking protocols, server technologies and storage systems (preferred).
  • Understanding of security best practices and compliance standards.
What We Offer
  • A friendly, inclusive and multicultural environment. We are made up of over 35 nationalities and speak almost 30 languages.
  • An attractive salary and personal growth opportunities, estimated at around $80,000 - $100,000 per year.
  • A sabbatical program, which offers the opportunity to take one period of six weeks (30 working days) paid leave every for 4 years of service at The Workshop.
  • Private health insurance.
  • Gym membership discount.
  • Self-managed learning budget.
  • Employee referral bonus programme.
  • In-company English lessons at different levels with native teachers.
  • The possibility of enjoying your holiday period before completing the first year with us.
  • The opportunity to take up to three paid volunteering days each year.
  • A range of events throughout the year, including Learning Labs, Hackathons and Designathons.

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