Junior EMC Analyst
hace 2 semanas
As a Level 1 EMC Support Specialist, you will play a crucial role in ensuring the seamless operation of our enterprise management systems. Your responsibilities will include:
- Providing Technical Support: Deliver first, second, and third level assistance remotely for issues related to connectivity disruptions and performance-impacting incidents, including server outages and hardware malfunctions.
- Knowledge Development: Enhance your expertise in networking, network security, and both physical and virtual server environments.
- Utilizing Management Tools: Employ SLB's network and server management solutions to address events triggered by service level agreements established with our clients.
- Hardware Coordination: Organize and facilitate the replacement of defective devices to maintain operational efficiency.
- Confidentiality and Security: Uphold the highest standards of confidentiality and security in all interactions.
- Issue Escalation: Appropriately escalate problems, requirements, and unique issues as necessary.
Qualifications:
- Proficiency in English (B2 level)
- Background in System Engineering or a related field
- No prior experience is required
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