Junior EMC Support Analyst
hace 2 semanas
As a Junior EMC Support Analyst, you will play a vital role in ensuring seamless connectivity and optimal performance within our systems. Your responsibilities will include:
- Providing Technical Support: Deliver first, second, and third level assistance remotely for issues related to connectivity disruptions and performance-impacting incidents, including server outages and hardware malfunctions.
- Expanding Technical Knowledge: Cultivate expertise in networking, network security, and both physical and virtual server environments.
- Utilizing Management Tools: Employ SLB's network and server management tools to address events triggered by service level agreements established with our clients.
- Coordinating Hardware Solutions: Organize and manage the replacement of defective devices to maintain operational efficiency.
- Upholding Security Standards: Maintain strict adherence to confidentiality and security protocols.
- Escalating Issues: Identify and escalate problems, requirements, and special cases as necessary.
Qualifications:
- Proficiency in English (B2 level)
- Background in System Engineering or a related field
- No prior experience is required
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