Insurance Claims Specialist
hace 1 mes
At Emapta, you'll join a legal team with a proven track record, specializing in insurance claims, personal injury, and property damage disputes. Our team has recovered over $750 million for clients across 75,000+ cases, ensuring that justice is not just served but won. Imagine working with a diverse and driven team of 300 professionals, spanning across five states, dedicated to delivering results. With a focus on work-life balance, personal fulfillment, and professional growth, Emapta offers a supportive, inclusive culture. We stand out by fostering well-being, harmony, and self-care, while helping you thrive both personally and professionally.
Job OverviewAs an Insurance Claims Specialist, you will be the primary contact for potential new clients, guiding them through the legal services we offer. You'll identify, educate, and support clients, while assisting with their onboarding. Your excellent interpersonal skills will ensure seamless communication and a positive client experience.
Key Responsibilities- Handle inbound and outbound leads regarding Prospective New Clients interested in hiring our firm.
- Conduct in-depth initial consultations with PNCs to present and sell our legal services.
- Collect information about PNCs and the matters for which they seek our office's assistance, assuring them that our attorneys and staff are well-equipped to handle their needs.
- Maintain contact with PNCs who do not attend their consultation and those who did not retain our services after their initial consultation, keeping the door open for future engagement.
- Maintain a tracking system to monitor leads, new clients, and referral sources, ensuring that the office's software is up to date; track metrics related to new client PNCs and sales.
- Actively engage in dialogue and report to management regarding the quality and volume of leads, offering constructive feedback and suggestions for process improvements.
Proven Track Record: The Experience That Will Help You Turn Cases Around
- English Level: C1
- 2-3 years of experience in intake or sales of products or services.
- 2-3 years of experience in Property Casualty or related legal fields.
- Education and/or work experience equivalent to a bachelor's degree preferred.
- Superior sales and customer service skills.
- Proficient in calendar programs, Microsoft Office, and CRM software.
- General knowledge of the legal industry is preferred.
- Fluency in English and Spanish is required.
No Objections Here Perks That Offer a Verdict of Success and Satisfaction
- Five-day work week
- Work items provided (laptop, mouse, and headset)
- Indefinite term contract
- Five additional vacation days (20 in total), with an option to monetize
- Direct exposure to clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime office locations in Bogotá and Medellin
- Upskilling opportunities through Emapta Academy
- Prepaid medical coverage
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