Digital Finance Ambassador
hace 2 semanas
Become a part of Crypto Directories, the leading global blockchain ecosystem and cryptocurrency infrastructure provider. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then we invite you to join our team.
As a Customer Service Representative at Crypto Directories, your role will be pivotal in supporting our users with excellent quality, fast response time, and accurate information. You will handle inbound calls, live chat, and other service methods, providing accurate, valid, and comprehensive information to customers.
We strive to create a platform where our users feel supported and valued. In this role, you will follow communication procedures, guidelines, and policies, as well as support other business units with customer liaison and accurately document customer requests.
You will also manage complaints by providing solutions and options within the time limits and following up to ensure resolution. Going the extra mile to engage customers is crucial in this position, and we expect you to be proactive and meticulous in your approach.
Requirements for this role include customer service experience, although it's not mandatory. A college degree or above is required, and being a trilingual speaker with native Spanish, advanced English, and one more language will be preferred. High levels of honesty and integrity, as well as strong communication skills, are essential for success in this position.
We offer a competitive salary of $60,000 per year, flexible working hours, remote-first work arrangements, and casual work attire. At Crypto Directories, you'll have the opportunity to work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless.
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