DHL Freight Forwarder

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Dhl Germany A tiempo completo

Job Overview

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This role plays a crucial part in ensuring the smooth management of international shipments within assigned countries. The Agent will engage proactively with customers and serve as a bridge between them and the DHL network to enhance their experience.

Main Responsibilities:

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  • Respond to customers consistently and confidently, providing accurate information on shipment status and tracking, documentation requirements, transit times, and prices through phone calls and emails.">
  • Demonstrate ocean operational knowledge covering shipment creation, tracking, and delivery at destinations.">
  • Enhance the service experience in DHL by exercising professionalism and empathy when dealing with individual customer needs and demands.">
  • Effectively communicate with DHL Network colleagues, emphasizing urgency on behalf of the customer.">
  • Meet all commitments to customers in terms of follow-up/ongoing communication.">
  • Coordinate exceptions and resolutions with DGF operations while sending proactive updates to the customer.">
  • Accept customer requests for quotations and forward them to the Quotations team for processing.">
  • Pass leads to Sales and record customer complaints, either resolving them or assigning tasks to other functions.">
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Requirements and Skills:

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  • Possess professionals in industrial engineering, international business, or related fields.">
  • Maintain a minimum of 1 year's experience in Freight Forwarding.">
  • Exhibit excellent verbal and written communication skills, including proficiency in English and Spanish.">
  • Demonstrate customer service and communication skills, teamwork, and autonomy.">
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Salary and Benefits:

The estimated annual salary is approximately $3,198,000, inclusive of a performance bonus up to 13% ($415,740 maximum) and a food allowance of $95,564.



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