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Global Freight Logistics Specialist

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Dhl Germany A tiempo completo

Job Overview:

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The Agent plays a crucial role in the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement, serving as a bridge between customers and the DHL network to enhance the customer experience.

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Key Responsibilities:

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  • Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (through phone calls and emails as required).">
  • Ocean operational knowledge covering shipment creation, track and trace and delivery at destination.">
  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.">
  • Effectively communicate with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.">
  • Meet all commitments to the customers in terms of follow-up/ongoing communication.">
  • Follow up with DGF operations for booking/schedule/pre-alerts. Validate and share details with the customer.">
  • Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer.">
  • Accept customer requests for quotations and send them to the Quotations team for processing. Pass on leads to Sales.">
  • Record any customer complaints; solve customer complaints or assign tasks to other functions.">
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Requirements:

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  • Professionals in industrial engineering, international business, or related fields.">
  • Minimum of 1 year in Freight Forwarding.">
  • Excellent verbal and written communication skills & business skills in English and Spanish.">
  • Customer service and communication skills.">
  • Teamwork and autonomy.">
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Benefits and Salary:

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We offer a competitive salary: $3,198,000 per annum, plus a performance bonus up to 13% of salary ($415,740 max), and a food allowance of $95,564.

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About DHL Germany:

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DHL Germany offers an opportunity to work in a dynamic environment with a global presence.