Senior Application Management Analyst
hace 4 días
About this role
We are seeking a highly skilled Senior Application Management Analyst to join our team at Endava. As a key member of our Application Management team, you will be responsible for ensuring that all requests, incidents, and queries are triaged in our Service Management tool within agreed Service Level Agreements (SLAs).
Key responsibilities
- Evaluate business processes and anticipate requirements to identify areas for improvement and develop solutions
- Perform requirements analysis and document the results of your efforts
- Work closely with clients, technicians, and managerial staff to ensure solutions meet business needs and requirements
- Perform user acceptance testing to ensure solutions meet business needs and requirements
Requirements
- Experience working with customers and strong analytical thinking focused on details
- Strong written and verbal communication skills and high knowledge of the English language (> 70% Level)
- Ability to evaluate the current environment, gather needs, and propose a recommended IT solution
- Curiosity and business acumen, with a self-starter and driven approach to work
- Basic understanding of how the Internet works, including servers, packages, IPs, and clients
Desirable skills
- Windows or Linux administration
- MSDynamics or Peoplesoft knowledge
- Previous experience in analyst positions
- Technical skills and understanding of the software development lifecycle
- Understanding of developing languages such as VBA, C++, Python, Java
- Database Administration SQL
- Design/architect skills: Ability to define and design IT standards for the technology
- Experience of working with IT customer service, support operation, and project management
- Knowledge of SLA structure
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