Business Solutions Support Specialist

hace 3 días


Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

As a Business Solutions Support Specialist at Scotiabank, you will play a crucial role in the overall success of our Global Payment Technology. Your primary responsibility will be to onboard new customers and support applications that deal with managed file transfers.

You will be working closely with the team to champion a customer-focused culture, deepen client relationships, and leverage broader Bank relationships, systems, and knowledge.

Key Accountabilities
  • Contribute to the implementation of new software releases to ensure successful deployment with minimal impact on existing code base.
  • Collaborate with team members and stakeholders to provide excellent oral and written communication skills.
  • Demonstrate critical thinking and information processing abilities to break down complex problems.
  • Work as a true team player who values diverse perspectives and opinions.
  • Provide top-notch customer service by communicating effectively with clients and troubleshooting issues during onboarding.
  • Maintain system performance, troubleshoot errors, and work in an Agile environment to deliver core business solutions.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.

In this role, you will have the opportunity to work with cutting-edge technology, collaborate with talented professionals, and make a meaningful contribution to our organization.



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