Business Solutions Support Associate

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo
Title: Business Solutions Support Associate

Requisition ID: 211288

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an inclusive, diverse, and high-performing culture.

Purpose

Contributes to the overall success of the Global Payment Technology globally by onboarding new customers and supporting applications which deal with managed file transfers which act as a gateway for Scotiabank customers.

Accountabilities
  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Knowledge on using Unix, AIX, Windows Operating system.
  • Knowledge on backend XML schemas and communication protocol (SFTP, FTPS, HTTPS, AS2, Connect Direct) is a value add.
  • Java knowledge is a value add.
  • Conduct testing of new software releases to ensure successful implementation with no impact to existing code base.
  • Ability to connect with team members and team stakeholders, using good oral and written communication skills.
  • Critical thinking oriented with information processing ability that allows breaking down problems.
  • True team player who values the perspectives and opinions of others.
  • Ability to communicate with customers and help them with troubleshooting while onboarding them to our platform.
  • Ability to learn new technology and provide production support during business hours and off-hours pager duty at least a week every month.
  • Monitor system performance, troubleshoot, and fix errors.
  • Work in a cross-functional Agile team to deliver core business and regulatory solutions.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, ensuring adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.
Education / Experience / Other Information
  • Bachelor's Degree in computer engineering, Information sciences or other related field.
  • 2-3+ years of experience in application support or customer support applications.
  • Must have working knowledge on communication protocols.
  • Good to have experience building web services and SOAP requests.
  • Must have knowledge of different data formats like JSON, XML.
  • Must be open to production support and be ready to carry pager for off-hours support at least one week in a month.
  • Excellent English verbal and written communication skills.
  • Team is constantly experimenting with new technologies, so it is important to have high level of tolerance for ambiguity.
  • Have working experience with Agile delivery methodologies.
Working Conditions
  • Work in a standard office-based environment; non-standard hours are a common occurrence.

#Li-Hybrid

Location(s): Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

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