Operations Shared Services Coordinator
hace 2 meses
About the Role
As a key member of our team at World Courier de Colombia S.A., you will play a vital role in ensuring the smooth operation of our logistics and customer service functions. Under the direction of the Supervisor/Lead - Operations Shared Services Center, you will be responsible for coordinating with medical sites across the country to facilitate the delivery of Depot to Site distributions. Your primary focus will be on providing exceptional customer service, resolving issues, and maintaining effective internal communication.
Key Responsibilities
- Coordinate with medical sites to schedule and execute Depot to Site distributions in a timely and cost-effective manner.
- Manage customer interactions, resolve issues, and maintain accurate records of activities.
- Ensure timely filing and updating of activities to generate performance indicators for the team.
- Edit and maintain shipments on TMS or the applicable system according to process instructions.
- Utilize technical tools such as Sharepoint, Jetstream, TMS, Optiview, and Filebound to perform tasks efficiently.
- Maintain effective communication with national and international offices as needed.
- Perform other duties as trained and assigned.
Requirements
- Minimum 8th-semester student in foreign trade, business administration, logistics, industrial engineering, or related fields from an accredited university.
- Intermediate written and oral English skills.
- Ability to work quickly and accurately under time and volume constraints, as well as under pressure.
- Strong interpersonal and communication skills, with the ability to generate customer confidence.
- Good analytical skills.
- Strong organizational skills, attention to detail, and teamwork.
- Ability to take initiatives and responsibilities.
- Basic computer skills, knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
About World Courier de Colombia S.A.
As a leading logistics and transportation company, World Courier de Colombia S.A. offers a comprehensive benefits package, including basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources. Additional country-specific benefits, such as healthcare, sick leave, death and disability, retirement, and perks and allowances, may also be provided. Details of programs vary by location.
Working Arrangements
This is a full-time position.
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