Customer Service Reporting Specialist

hace 1 semana


Bogotá, Bogotá D.E., Colombia Kenvue A tiempo completo
Customer Service Reporting Specialist

At Kenvue, we're committed to delivering exceptional customer experiences. As a Customer Service Reporting Specialist, you'll play a critical role in helping us achieve this goal.

Key Responsibilities
  1. Evaluate reporting demands across the LATAM Customer Service organization to produce comprehensive reports on specific business needs or product lines.
  2. Monitor key operational metrics and analysis to identify trends and areas for improvement.
  3. Develop and review performance metrics in areas of quality, cost, and delivery in support of key supplier scorecards and business reviews.
  4. Identify operational order management trends through reporting and analysis.
  5. Generate gap analysis reports to address forecast and actual variances.
  6. Produce and review monthly reports within specified time frames.
  7. Research, recommend, and implement multiple statistical models to develop and drive consensus across the Customer Service organization.
  8. Develop new tools to optimize daily tasks in the operation.
Requirements
  1. University/Bachelor's Degree or Equivalent
  2. 2-4 years relevant experience
  3. Proven analytical skills
What We Offer
  1. Paid Company Holidays, Paid Vacation, Volunteer Time & More
  2. Learning & Development Opportunities
  3. Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.



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