Infrastructure Support Specialist

hace 6 días


Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo
Job Summary

We are seeking a highly skilled Infrastructure Support Specialist to join our team at Scotiabank. As a key member of our Global Network Operations Centre, you will play a critical role in ensuring the smooth operation of our network infrastructure.

Key Responsibilities
  • Network Monitoring and Troubleshooting: Monitor and troubleshoot network alerts and events in a 24x7 environment, ensuring minimal downtime and optimal network performance.
  • Incident Management: Conduct health checks, provide reporting, and communicate incident status to stakeholders.
  • Collaboration and Communication: Work closely with the help desk to resolve user-related network issues, and collaborate with carriers and vendors to resolve network incidents.
  • Network Changes and Implementations: Implement network changes as per provided Method of Procedure (MOP) and Firewall Port Requests (FPRs).
  • Compliance and Risk Management: Understand and adhere to Scotiabank's risk appetite and risk culture, and ensure compliance with regulatory requirements.
  • Customer Focus: Provide exceptional customer service and support, championing a customer-focused culture to deepen client relationships.
Requirements
  • Education and Experience: Post-secondary education in a technology-related field, with a minimum of [insert number] years of experience in network infrastructure support.
  • Technical Skills: Demonstrated technical knowledge and experience with Cisco routers, switches, and firewalls, as well as certifications such as CCNP and CCNA.
  • Soft Skills: Superior problem-solving and decision-making skills, with the ability to work well under pressure and manage multiple tasks concurrently.
What We Offer

As a valued member of our team, you will have the opportunity to work with a leading financial institution, develop your technical skills, and contribute to the success of our Global Network Operations Centre.



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