Senior Database Administrator | Data Management Expert
hace 3 semanas
Job Summary:
As a member of the Oracle Support organization, this role focuses on delivering post-sales support and solutions to the customer base, while serving as an advocate for customer needs. The successful candidate will resolve non-technical customer inquiries via phone and electronic means, as well as provide technical advice on the use and troubleshooting of Oracle's Electronic Support Services.
Key Responsibilities:
- Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations.
- Resolve post-sales non-technical customer inquiries via phone and electronic means.
- Provide technical advice on the use and troubleshooting of Oracle's Electronic Support Services.
- Collaborate with internal teams to ensure seamless customer experience.
Requirements:
- Expert-level knowledge of Oracle's Electronic Support Services.
- Excellent communication and problem-solving skills.
- Ability to work with minimal supervision and prioritize tasks effectively.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for growth and professional development.
- A competitive compensation and benefits package.
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