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Company Overview
At Sutherland, we're a global team where everyone works together to create innovative solutions. We celebrate our diversity and strive for inclusivity. As an equal opportunity employer, we promote a positive work environment and help each other achieve our goals.
Job DescriptionWe're seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you'll be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions.
Key Responsibilities:
- Communicate complex information in a simplified and clear manner.
- Demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
- Understand and empathize with customers when interacting with a wide range of different personality types.
- Collaborate with product, program, marketing, and engineering teams.
- Act as customer voice and define and implement innovative solutions.
- Provide outstanding customer support using tools such as Zendesk, Jira, Confluence, Salesforce.
- Advanced English level. Both verbal and written (B2 or higher).
- Full-time availability.
- Bachelor's degree or studies in Technology or equivalent experience in technical support is a must.
- Basic understanding of supporting and using Windows and Linux operating systems.
- Understanding and basic troubleshooting for IoT, various hardware devices including custom hardware, standard PCs.
- Basic knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow.
- Excellent communication skills: verbal, written, listening.
- Understand and empathize with customers when interacting with a wide range of different personality types.
