Digital Content Operations Manager

hace 1 día


Bogotá, Bogotá D.E., Colombia Tdcx A tiempo completo

TDCX is a dynamic and award-winning global company that is redefining the future of customer experience in the BPO industry. We are seeking a seasoned Digital Content Operations Manager to oversee and optimize the performance of one of our new campaigns.

About the Role:

As a Digital Content Operations Manager, you will be responsible for driving key metrics while overseeing day-to-day operations. You will manage a team, ensure operational excellence, and maintain high-quality standards across all processes.

Why is this a Unique Opportunity?

This is your chance to lead a seed leadership team, receive paid training abroad by the client, and collaborate with a cutting-edge brand that belongs to some of the world's most innovative and disruptive videogames industry. With TDCX, you will be part of a dynamic team and work in a culture of growth, recognition, and success.

Location:

Our site is located in Bogotá.

Compensation & Benefits:

We offer a competitive base salary of $45,000 USD per year, plus benefits, and an indefinite-term contract.

Requirements:
  • Bachelor's degree (or equivalent) in any field
  • 1-2 years of experience in BPO leadership positions
  • Proven experience in managing KPIs, NPS, and other quality metrics
  • Strong verbal and written communication skills in English and Spanish
  • Organizational and time management skills
Why Join TDCX?

Be part of an award-winning global company with hundreds of industry accolades. Enjoy a positive and supportive culture that allows you to grow professionally and personally.



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