Senior Network Security Specialist

hace 5 días


Barranquilla, Atlántico, Colombia Fortinet A tiempo completo

About Us

Fortinet is a leading cybersecurity company that secures the entire digital attack surface. We empower our customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network.

Job Summary

We are seeking a highly skilled Senior Network Security Specialist to join our team in the LATAM Region. This role will be responsible for providing direct technical support to our customers, analyzing support requests, and completing requests for information and documentation.

Responsibilities

  • Collection, analysis, and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and analysis of packet trace information
  • Recommend actions based on analysis
  • Customer education, deliver knowledge transfer like webinars or workshops
  • Software recommendation, conduct bug scrubs reports
  • Upgrade testing, perform tests to upgrade customer devices and provide a report
  • Develop best practice deployment and troubleshooting methodology documentation
  • FOLLOW UP TECHNICAL CASES AND MANAGE THE RIGHT EXPECTATION UNTIL THE CLOSURE OF THE CASES
  • Conduct weekly status conference calls with customers to report status of open issues and projects
  • Conduct quarterly reports for your managed accounts
  • Work closely and provide direct technical email and phone support to our customers in the LATAM Region
  • Analysis of support request, completion of requests for information and documentation

Requirements

  • Minimum of five years relevant professional experience preferably in the network industry
  • Strong network security and routing experiences
  • Exceptional customer service orientation and strong communications skills
  • Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
  • Proficient with MS Word, PowerPoint, and Excel
  • Scripting and Windows server app experience
  • Willing to travel
  • Advanced English level

Salary and Benefits

The estimated salary for this position is $120,000 - $180,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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