Senior Network Security Specialist

hace 3 semanas


Barranquilla, Atlántico, Colombia Fortinet, Inc. A tiempo completo

Fortinet, Inc. is a leading provider of innovative cybersecurity solutions that protect networks and businesses from evolving threats.

About the Role

We are seeking an experienced Senior Network Security Specialist to join our team in the LATAM Region. The successful candidate will be responsible for delivering exceptional technical support to our customers, ensuring their network security and performance needs are met.

Job Responsibilities
  • Collect, analyze, and provide recommendations on configuration information to enhance customer network security.
  • Analyze customer network information, packet trace data, and software issues to identify root causes and propose solutions.
  • Recommend actions based on analysis, including upgrade testing and documentation development.
  • Collaborate with customers to develop best practice deployment and troubleshooting methodologies.
  • Follow up on technical cases, manage expectations, and conduct weekly status conference calls.
  • Prepare quarterly reports for managed accounts and provide direct technical email and phone support.
  • Analyze support requests, complete requests for information, and document results.
Requirements
  • A minimum of five years of relevant professional experience in the network industry, preferably with strong network security and routing experience.


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