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Infrastructure Technology Specialist
hace 2 meses
About the Role
This position plays a critical role in the IT Infrastructure services at Colgate-Palmolive Company. As an integral part of our team, you will be responsible for ensuring effective troubleshooting and 2nd level resolution of technology issues, deployment and setup of Personal Computers (software, hardware and peripherals). You will be the key contact to respond to, analyze, provide and follow-up on Infrastructure service problems and inquiries.
Key Responsibilities
- Technical Support and Troubleshooting:
- Provide technical support for all infrastructure incidents including desktops, laptops, LAN connectivity, wireless connectivity, and network printers.
- Troubleshoot hardware and software issues reported by users.
- Ensure timely follow-through on problem determination, prioritization, resolution, documentation and closure of reported issues.
- Relationship Management and Communication:
- Provide comprehensive support to employees at all levels, including senior executives, by translating and simplifying technical information for non-technical users.
- Build and maintain positive and productive relationships with co-workers and customers.
- Contribute to special projects, ad-hoc committees, inter-departmental committees, and professional organizations in determining the impact of related projects.
- Continuous Improvement and Innovation:
- Grasp technical concepts quickly and apply learnings based on Global GIT standards. Research new technology and make recommendations to modify Colgate standards.
- Devise and recommend inventive and creative solutions to solve complex infrastructure problems.
- Understand and utilize project management methodologies to build and manage project plans for Infrastructure implementations.
Requirements
- Bachelor's Degree in Computer Science, Mathematics, or Business
- At least 5 years of experience in information technology field Network
- Google Suite knowledge
- Advanced English
