Infrastructure Services Consultant
hace 2 meses
Position Overview:
This role is essential within the IT Infrastructure domain, focusing on effective resolution of technology-related challenges, deployment, and configuration of computing devices including software, hardware, and peripherals. The primary point of contact for addressing, analyzing, and following up on infrastructure service inquiries and issues.
Key Responsibilities:
Technical Support and Issue Resolution:
- Manage all infrastructure-related incidents, encompassing desktops, laptops, network connectivity, and printing solutions.
- Diagnose and resolve hardware and software complications reported by users.
- Ensure prompt and thorough follow-up on problem identification, prioritization, resolution, documentation, and closure of issues.
Relationship Management and Communication:
- Deliver comprehensive support to employees across all levels, including senior management, by simplifying and clarifying technical information for non-technical personnel.
- Foster and maintain positive and productive relationships with colleagues and clients.
- Participate in special projects, ad-hoc committees, and inter-departmental initiatives to assess the impact of related projects.
Continuous Improvement and Innovation:
- Quickly grasp technical concepts and apply knowledge based on global standards. Investigate new technologies and propose modifications to existing standards.
- Develop and suggest innovative solutions to address complex infrastructure challenges.
- Utilize project management methodologies to construct and oversee project plans for infrastructure deployments.
Qualifications:
- Bachelor's Degree in Computer Science, Mathematics, or Business Administration.
- A minimum of 5 years of experience in the information technology sector, particularly in networking.
- Proficiency in Google Suite.
- Advanced proficiency in English.
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